By drawing on the strengths of their recognition and training programs, McDonald's can focus on identifying the strengths of crew members. Researcher used a sample a sample based on criteria which is mentioned in chapter three. The method of training needed and the benefit of training to the organization will be discussed in this paper. The training conduct for the various job requirement are oriented to the specific work behaviors and knowledge, skills, and abilities (KSA) required to performed the duties required of the job. Organisations are taking great interest regarding their employee’s performance these days. Now in term of experience in years the correspondent had majority of people e.g 66% of the respondents working for hardly 1 or 2 years and the longest serving employees more den 10 years were found only 4%. However when they were asked that how training is appraised in the organization most of the interviewees suggested that organization believes in it and do it time by time. The responsibility of motivating staff at the restaurant level is given to the restaurant manager and the assistant manager who use promotion as a tool to achieve this. Literature of the current research can be used in different organization to check if the findings are similar in the organization being research and the current organization. It has a training and development cycle which shows they are trying to train peoples depending on the requirement of the standards of the restaurant and individual. McDonald’s leaders are always looking for better ways to keep employees engaged and the business moving forward. Every year, we invest over £43 million in developing our people. Some of the interviewees suggested that they believe in self placed learning while other believed that training should be completed in fixed duration depending on the level of the difficulty of the task. Its moderately allocates sufficient time and money for training activities. McGoldrick et al, (2001) tells a very similar and simple view and suggest that the organization that always looks and focus at improving the skill-set of their employees they always achieve competitive advantages over other organization in similar industry. Hence it will not be wrong that training makes line manager more flexible and adaptable. Leading the industry in promoting workforce education is important. The descriptive analysis of the demographic data that was compiled shows that the maximum respondent of the survey were of the age groip of 18-25. This is helping in learning experience of an employee and as a whole. Fast food giant McDonald’s greatest asset are its staff, and that’s why creating a culture of recognition is vital to keeping employees inspired, says chief people officer Cathy Doyle. This is now understood that employees are main asset of any organization. Researcher thinks that perceptions of the employees towards the organization are a detail and concerning issue which can be looked in additional research.   According to Kim (1993) organization can learn, independent of any specific individuals, but not independent of all individuals. Find out how Milestone Restaurants t/a McDonald's approaches the training and development of its employees. All of these areas can be taken up as a different research as mentioned in recommendation for “Future Research” in section below. As for as questions are concerned the interviews are similar to the questionnaire. Similarly when respondent were asked same question they also chose similar option and they also added more that improvement in quality of work is a factor that made organizational development more important. How employees are trained for modern technology. 2.1 Employee Training and development According to the Armstrong, [2011] training related with bridging the employee standard desired performance and current level of performance. So from this it is clear that most of the companies prefer learning as a team but they need to rely on individual as well to complete the learning process. “Those people are motivated by the training and development opportunities we offer, which is one of the reasons we invest more than $40 million on training annually.” I will focus on some critical issues regarding to training and development programmes. From the interviews, surveys and discussion raised above, it can be clearly notice that organization is not focusing on learning organization. Organizations are changing their priorities. Also the same analysis shows that about 70% of the respondents were female staff. McDonald's Training & Development by: Jenna, Imran, Iryna Outline 1. Different Tools Responsible for Reducing Production, Presentation on Marketing Plan of Coca Cola, Marketing and Sales Department of Tropical Housing Limited, Annual Report 2016 of Mutual Trust Bank Limited, Annual Report 2012-2013 of Maruti Suzuki India Limited, Marketing plan Renaissance Beverage and Soft Drinks Ltd, Define and Discuss on Marketing Environment, Define and Discuss on Distribution Strategy. Discrimination of harassment of a McDonald’s employee, whether by another employee, supplier, vendor or customer, will not be tolerated. By focusing on employees skill-set can increase the work force which can manage more tasks and do the task in less time. When they were asked that why they think that HRD is important almost all of them had one answer that the organization looks at HRD to improve employees skills-set so that organization can achieve its competitive advantages. History of McDonalds 2. The interviewees were asked that how top management influences change leading to organizational development to which they suggested that when management changes their vision it brings a lot of change and staff has to deal with it. By using literature review the researcher can find that how their findings are similar or dissimilar to the research which was conducted previously (Easterby-Smith et al, 2002). As maximum numbers of employees were crew members because of the McDonald’s main workforce so the researcher found them scattered in terms of position. In current research the writer also looked at other different issues which are directly related T&D. Everyone in a McDonalds has the opportunity to grow their career, and the basic experience-driven teaching that Knowledge management tools and basic training there provides ensures this universally. al., 2003) is one of the most used research process structures. Follow Up. The researcher uses the both primary and secondary data to perform the analysis and come to a conclusion. Watch the video on "college credit connections." In findings it can be seen that the interviewees suggested organizational development as a planned process that brings change in how people in the organization look at the different aspects that are related with the organization and its culture. While training their employees in overseas, is the KFC organization socially responsible organization if yes why? We're not just a hamburger company serving people; we're a people company serving hamburgers. The restaurants manager created the part of interview group who were asked questions based on the interview theme as specific in appendix B. The writer focused a lot on it because it was main theme of the research. Discrimination of harassment of a McDonald’s employee, whether by another employee, supplier, vendor or customer, will not be tolerated. To find the findings of the research the researcher need to know about what has been written in same area. Confidentiality, accuracy and honesty these are some major ethical considerations that researcher needs to be aware. Distinguishing between education and training can be quite problematic. The writer found many important aspects from this research which are given below: 1. Human resource management plays an important role in the success of a company. Organizations are becoming learning organizations and they are keeping them away from training individual employee. All of this is the results of increases employee performance and motivation which is derived by employee training and development program.   Traditional training models are being rejected by many companies. From the responses it can be said that 54% of the respondents feel that organisational development promote change. Both the new and existing employees should be trained equally because only training can make them perfect and they will be able to maintain the standard of the organization. This age group contained 84% of the research sample and the least was between age group of 33-40 with 2% while the age group of 26-32 made up for the rest 14%. Organization can achieve highest possible service only when they take feed back from the costumers and the staff as well. Training doesn’t include only fees of course but cost on term of absence from the organization at that period of time is also counts. Training and development is very important in every time and in every organization weather it is small or big and Human resource and development is like back bone for any organization because people are main asset of any organization. With independent assessments, tests, and training in general, areas of weakness become immediately apparent. In light of these suggestions the participants were made aware about ownership of data and also that this data will be kept anonymous so that no one is affected by participating in the research. If we look in the current case the researcher is trying to gain insights into the variables chosen in the research organization. The company is proud that it serves the world some of its favourite foods like French Fries, Big Mac, Quarter Pounder, Chicken Mc Nuggets and Egg Muffin. McDonald believe that training is the foundation of any success . Organizational development should within the organizational structure correctly. Current organization focuses a lot on quality so that the restaurants can deliver the highest possible customer service. After that another important training is of management in which staff is taught to manage their own workforce as well as other around them. As of June 30, 2020, more than 47,000 qualifications have been issued. at the same time when in survey the same question was asked that if the organisation believe in cross cultural training or not so 50% of them suggested that organization does not believe in it and 20% of them said they are not sure on the other hand 30% disagreed. That is why organization in discussion focusing a lot on training and development. Operator training classes conducted by local training professionals World-Class Franchise Support McDonald's Field Operations and Franchising staff work directly with you from the moment you enter our training program. (Torrington et al, 2005). Strengths: Training and Development McDonalds has an outstanding training and development program that seem to have been developed based reliable and valid criteria. Also when they asked if the company believes in continuous improvement, 24% suggested that organization believes in continuous improvement and 40% thought that company is not of a mind towards continuous improvement. Similarly the researcher also did semi-structured interviews. This restaurant is no longer in operation now and has been turned into a museum. “Our broad spectrum of on the job and externally recognised training options is one way we achieve this,” Leading the industry in promoting workforce education is important. The competitive advantage of any firm comes from development of an organization’s human capital. Learn more about McDonald's food. We'd be happy to hear … When we deal with the commercial organisation the confidentiality is very important. Staff Training and Motivation at McDonalds McDonald trains almost 55,000 employees each year. This research has been started to identify how the staff is trained and developed at the restaurant level. McDonalds is the first large company in the UK to win top scoresMcDonalds provide training awards as well, this is done by a competition, the employee is sent to the main training office and if the employee succeeds then he or she is given an award such as �200 pounds. The researcher used sample size of interviews but this form of data collection would not be suitable if the number of interviewees is more then 10. for the current research the tape recorder is used to record the interviews and also to transcribe them as suggested by Bryman and Bell (2003). Strategies, policies, structure and system are considered as hard issues whereas developing skills, behavior, attitudes, culture and style of leadership which enable the organization to achieve performance are considered as soft issues. They were not asked abut detail of T&D process because it would have been very difficult for researcher to analyses information from 49 respondents. Without training, staff will continue to struggle without target areas for development. The continuous assessment of learning and development and enabling them to advance their careers and supporting organizational growth. Human resource development is the study and practice by the help of which we can increase the learning capacity of individuals, groups, collectives, and organizations through the development and application of learning based inventions for the purpose of optimising human and organizational growth and effectiveness(chalofsky, 1992). And finally when they were asked about the how many times appraisal are conducted in a year so 90% suggested that twice in a year and 10% suggested that it has been done once in a year. The researched tried to look at different kind of strategies which company follows in terms of training and development. They also suggested about planned and unplanned learning but their focus was in achieving and maintaining the competitive advantages of the organization. This is a fact that competent employees are valuable assets for any organization. “If you can reduce your turnover and make a more loyal employee, one that would go the extra mile for you because of what you’ve done for them, it’s a win-win all the way.” — Ed Shaw Ed said that as Caspers Company McDonald’s rolled out the College for America program, the feedback was very positive. Researcher is using both qualitative and quantitative techniques to analyse the data that was collected by means of survey, questionnaire, and semi structured interviews. Hamburger University 5. McDonald’s will not tolerate any form of harassment, joking remarks, or other abusive ... On the other custodies, development of the corporation was create more occupations for employees, numbering boulder clay now, this trade name has brought a stable matter more than 1.7 million peoples. Strengths: Training and Development McDonalds has an outstanding training and development program that seem to have been developed based reliable and valid criteria. The researcher also discussed with supervisors and took their views about the research just to make sure that the research is valid and reliable. Training - Steps 1 -5 3. It is the significant bind that consistently prevails in all of its 30,000 or so outlets around the world. To make recommendations for the future training and development programs so as to increase the benefits for the research organization. When they were asked about existing Training and Development process it was different answers from interviewers some of them said they are satisfied with the current training and development process and they told that an audit is conducted once in a year to ensure that current T&D process is good enough or not they also look that what has been achieved in term of current T&D process. In current research looked at the significance of training and development in all of these areas by the help of academic literature and how it is suitable for the current research organization. HRD would include training an individual after he or she is hired, providing opportunities to learn new skills, distributing resources which are beneficial for the employee’s task, and any other developmental activities.” Human Resource Development is used to support employees in improving their personal and organizational skills, knowledge and abilities. No one knows everything’s what one needed. HR STRATEGIES Employee training and development Employee recognition schemes Employee engagement and rewards Employee motivation Employee training and development : McDonald’s training and development programme is an important part to the 100% customer satisfaction that the company aims to achieve ultimate goal . Organization knows well that the training and development in increasing motivation and job satisfactory levels. In practise OD is about moving the organization on purpose. In the beginning of the research writer also considered areas like motivation organization design, structure, job satisfaction as areas that could be looked but writer left because these were moving him away from research area. Organizational learning has become an important strategy that creates competitive advantages for organization (Boocock et al, 2002). In current research when employees were asked about the existing training and development process all of them replied positively and said that yes there is a training and development program. Hire a subject expert to help you with Training and Development of KFC. In survey the researcher only asked that weather they are aware of T&D process or not. Another important issue writer found which was about fairness of training process the writer thinks it should be considered. According to him interviews are prominent methods of generating in depth qualitative information from small groups. Similarly according to Burke (1994) organization development is all about change in the organizations culture through utilization of behavioral science technologies, research and theory. They told about the induction where employees get training about all aspects of the job. The current research tried to highlight the importance of training and development and the factors which make training and development for large scale companies like current research organization, McDonald’s Restaurants Limited. Answer the following questions: a. It holds a leading share in the globally branded fast-food restaurants segment in virtually every country in which they do business. Training & Development At McDonald’s we believe in lifelong learning. Next under "careers," click on "training and education" and "Hamburger University." This aspect should be looked by the organization and researcher also mentioned this in recommendations for future research. Appointing the right person at right time at right place needs more care and attention on the part of personal manager. Employees are the main assets of any company. (2003), “a group of people to whom we are going to approach our studies and come to a conclusion is called a sample.” We can reduce the amount of data by using sampling techniques and we can use that data by considering only data from a sub group rather then all possible cases. The research could have been in more detail and extended if the researcher considered the whole country. As for as statement of purpose is concerned the topic which writer have chosen is of very much interest for me. So the writer recommended organization should look to produce awareness about this issue. Raelin (2000) said that from the prospective of employer’s training and development also ensures decrease in cost of recruitment as well as decrease in rate of turnover. In this research interviewees commented that in academic content they cannot found any data about human resource and development. LETERATURE 2.1 Training and Development Employee training is a process that focuses on providing specific skills to employees that help them to improve their operations and to correct their deficiencies in their performance. 3. Application Assignments I. By triangulation the researcher can use the strength and weaknesses by data collection methods being employed. Cresewell (1994) Hussey and Hussey (1997) and Saunders et al, (2003) are all of opinion that data analysis and interpretation of data available from interviews will involve categorisation, unitising data, recognising relationships and developing categories to facilitate it, and developing and testing hypotheses to research conclusion. Furthermore PA processes provide training and development to the employees as well as the reward management. Performance analysis is another important method which is applied twice in a year. training and development, promotions and other terms and conditions of employment.. 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